Frequently Asked Questions

Everything you need to know about Senvessa, shipping, and returns.

Product & usage

Senvessa combines 4 kneading massage nodes with adjustable heat up to 45°C to release tension in your neck and shoulders — the same principle used in professional massage therapy.

Most people feel meaningful relief in a single 10–15 minute session. You can use Senvessa daily.

Yes, Senvessa is designed for daily use. If you have a pre-existing neck or spine condition, consult your doctor before use.

A full charge (about 2 hours via USB-C) powers roughly 20 sessions.

Senvessa is splash-resistant but should not be submerged in water. Wipe clean with a damp cloth after use.

1x Senvessa neck & shoulder massager, 1x USB-C charging cable, 1x quick-start guide.

Orders, shipping & returns

Orders ship within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.

You have 30 days to try Senvessa at home. Not satisfied? Contact us for a full refund — see our Returns page for details.

You'll receive a tracking link by email as soon as your order ships.

Yes, every Senvessa comes with a 2-year warranty against manufacturing defects. See our Warranty page for full details.

Still have questions?

Our team is happy to help.

Contact us