Privacy policy

Last updated: 17 August 2026

Senvessa respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you.

Who We Are

The data controller responsible for your personal information is:

Business name: Senvessa
Address: Armand segerslei 53
Email: info@senvessa.com

Information We Collect

Depending on how you interact with Senvessa, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment-related information
  • Customer service communications
  • IP address
  • Browser and device information
  • Website activity
  • Cookie and analytics information
  • Marketing preferences

We do not normally receive your complete payment card information when payments are processed by third-party payment providers.

How We Use Your Information

We may process personal information to:

  • Process and fulfil orders
  • Arrange delivery
  • Process payments and refunds
  • Provide customer support
  • Communicate about orders
  • Prevent fraud and misuse
  • Maintain and improve our website
  • Understand website performance
  • Meet accounting, tax, and legal requirements
  • Send marketing communications where permitted
  • Personalise advertising where you have provided any consent required by law

GDPR requires organisations to have a valid legal basis for processing personal data.

Depending on the activity, our legal basis may include:

  • Performance of a contract
  • Compliance with a legal obligation
  • Your consent
  • Our legitimate interests where those interests do not override your rights

Shopify

Our store is hosted using Shopify.

Shopify may process certain personal information necessary to provide its e-commerce platform and related services.

Your information may also be processed by payment processors, delivery companies, technology providers, analytics providers, and other companies that help us operate Senvessa.

Sharing Personal Information

We may share information where necessary with service providers such as:

  • Shopify
  • Payment processors
  • Fulfilment providers
  • Shipping carriers
  • Customer support providers
  • Email providers
  • Analytics providers
  • Advertising platforms
  • Fraud prevention providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We do not sell personal information in the ordinary meaning of selling customer databases for money.

International Data Transfers

Some service providers may process information outside your country or outside the European Economic Area.

Where required, appropriate safeguards may be used for international transfers, including European Commission Standard Contractual Clauses.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, warranty, fraud-prevention, or reporting obligations.

GDPR principles require personal data not to be stored longer than necessary.

Your GDPR Rights

Depending on your location and circumstances, you may have rights including:

  • Access to your personal information
  • Correction of inaccurate information
  • Erasure of certain information
  • Restriction of processing
  • Objection to certain processing
  • Data portability
  • Withdrawal of consent where processing relies on consent
  • The right to lodge a complaint with a competent data protection authority

These rights are recognised under the GDPR.

To exercise a privacy right, contact:

info@senvessa.com

We may need to verify your identity before completing a request.

Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the message.

You may also contact us directly.

Cookies

Our website may use cookies and similar technologies to:

  • Operate the website
  • Remember preferences
  • Maintain shopping-cart functionality
  • Measure website performance
  • Analyse traffic
  • Support advertising and marketing

Where required by law, optional cookies will only be used after the appropriate consent has been obtained.

Security

We use reasonable organisational and technical measures designed to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

The latest version will be posted on this page.

Contact

Privacy questions can be sent to:

Senvessa
Senvessa
Armand segerslei 53
info@senvessa.com