Refund policy
Last updated: 17 August 2026
At Senvessa, we want you to feel confident with your purchase. If your order is not right for you, the following return and refund terms apply.
30-Day Trial
We offer a 30-day trial period starting from the date your order is delivered.
You may request a return within 30 days of delivery.
To qualify for a return:
- The product must be returned with all accessories and components originally supplied.
- The product must not be intentionally damaged, modified, or misused.
- You must provide your order number or another valid proof of purchase.
- The product must be packaged securely for return.
Reasonable use necessary to evaluate the product during the trial period is permitted.
Our 30-day trial is a commercial benefit provided by Senvessa and does not affect any statutory consumer rights you may have.
EU Right of Withdrawal
If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason.
To exercise this right, contact us within the applicable withdrawal period at:
Email: info@senvessa.com
Clearly state that you wish to withdraw from your purchase and include your order number.
Returns
Before sending anything back, please contact us at info@senvessa.com.
We will provide return instructions and, where applicable, the correct return address.
Do not return products to an address shown on the shipping package without first contacting us, as our return location may differ from the original shipping location.
Return Shipping
Unless the product is defective, incorrect, or damaged on arrival, return shipping costs may be the responsibility of the customer where permitted by law.
If we sent you the wrong product or the item arrived defective or damaged, Senvessa will cover reasonable return costs or provide another appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear.
Where EU withdrawal rights apply, refunds will be handled in accordance with applicable consumer law.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at info@senvessa.com.
Please include:
- Your order number
- A description of the problem
- Clear photos or video showing the issue where appropriate
We will review the problem and provide an appropriate solution.
2-Year Legal Guarantee
Consumers in the EU benefit from a minimum 2-year legal guarantee for goods that are defective or do not conform to what was advertised.
Depending on the circumstances and applicable law, remedies can include repair, replacement, a price reduction, or refund.
This legal guarantee is separate from our 30-day trial.
Exchanges
The quickest way to change your product or colour is to contact us at info@senvessa.com.
If an exchange is available, we will provide instructions.
Contact
For return or refund questions:
Senvessa
Email: info@senvessa.com