Refund policy

1. Return and Refund Policy

30-day returns

We want you to love your Senvessa. If you're not completely happy, you have 30 days from the day you receive your order to return it for a full refund — no need to give a reason.

This is more generous than the 14-day minimum required by EU law; we offer 30 days because we stand behind the product.

How to return

Email us at info@senvessa.com and we'll arrange your return. We cover the cost of return shipping — you won't pay anything to send it back.

Your refund

Once your return arrives with us, we'll refund all payments received from you, including the original standard delivery cost, using the same payment method you used to order. We process refunds within 14 days of receiving the returned item, and usually much sooner.

You are only liable for any reduced value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Legal guarantee of conformity

Separate from our 30-day return offer, you have a legal guarantee of conformity of two years from delivery under Belgian and EU law. If your product is faulty, not as described, or does not perform as it should, you are entitled to repair, replacement, a price reduction or a refund. Email info@senvessa.com and we'll sort it out.

Model withdrawal form

To: Senvessa, Armand Segerslei 53, 2640 Mortsel, Belgium — info@senvessa.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: ____ / Received on: ____ Name of consumer: ____ Address of consumer: ____ Order number: ____ Date: ____

Complaints and disputes

If you have a complaint, contact us first at info@senvessa.com — we aim to respond within 1 to 2 working days. If we cannot resolve it together, you may contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels.