Terms of service
Last updated: 17 August 2026
These Terms of Service govern your use of Senvessa and purchases made through our website.
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Seller Information
The website is operated by:
Trading name: Senvessa
Registered address: Armand segerslei 53
Email: info@senvessa.com
Online Store
You must provide accurate and complete information when placing an order.
You are responsible for ensuring that your shipping address and contact information are correct.
Products
We make reasonable efforts to display products, colours, specifications, and images accurately.
Screen settings, lighting, photography, and production variations may cause minor differences in appearance.
Nothing in these Terms limits your rights where a product does not conform to its description or applicable consumer law.
Product Use
Senvessa products must be used according to the supplied instructions and warnings.
Our wellness products are intended for general comfort and relaxation unless explicitly stated otherwise.
They are not intended to diagnose, treat, cure, or prevent a medical condition.
If you have a medical condition, injury, implanted medical device, pregnancy-related concern, or another health concern that could affect safe product use, seek appropriate professional advice before use.
Prices
Prices are displayed on the website in the currency shown at checkout.
Applicable taxes, shipping fees, or other charges will be displayed before completion of the order where required.
Orders
Submitting an order does not necessarily mean that we have accepted it.
We may cancel or reject an order for legitimate reasons, including:
- Payment failure
- Suspected fraud
- Pricing or technical errors
- Product unavailability
- Incorrect shipping information
- Legal or regulatory restrictions
If we cancel an order after payment has been received, the relevant amount will be refunded.
Payments
Available payment methods are shown at checkout.
Payments may be processed by third-party payment providers.
Shipping
Shipping estimates are estimates unless we expressly guarantee a delivery date.
If no delivery period has been agreed, EU consumer rules generally require delivery within 30 days.
Further information appears in our Shipping Policy.
Returns
Returns and refunds are governed by our Return and Refund Policy.
Nothing in these Terms limits statutory consumer rights, including applicable withdrawal and guarantee rights.
Legal Guarantee
EU consumers have a minimum 2-year legal guarantee for goods that are defective or do not conform to the contract.
Intellectual Property
Unless stated otherwise, the website and its content, including branding, designs, graphics, text, photographs, and other original materials, are owned by or licensed to Senvessa.
You may not reproduce, distribute, commercially exploit, or misuse our protected material without permission.
Prohibited Uses
You may not use the website:
- For unlawful purposes
- To commit fraud
- To transmit malicious software
- To interfere with website security
- To scrape or exploit the website unlawfully
- To infringe intellectual property rights
- To impersonate another person
Liability
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
To the extent permitted by applicable law, Senvessa will not be responsible for losses that were not reasonably foreseeable or that result from improper use of the product.
Mandatory consumer rights remain unaffected.
Governing Law
These Terms are governed by the laws applicable to BELGIUM, without depriving consumers of mandatory protections available to them under the laws applicable in their country of residence.
Changes
We may update these Terms where necessary.
The version published on our website at the relevant time will apply, subject to applicable law.
Contact
Questions about these Terms can be sent to:
info@senvessa.com