Shipping policy

2. Shipping Policy

Free shipping over €50 — worldwide

Every order over €50 ships free with tracking, anywhere we deliver.

For orders under €50:

Where we ship

Belgium, Netherlands, Germany, France, Austria, Denmark, Spain, Finland, Ireland, Italy, Norway, Poland, Portugal, Sweden, Switzerland, Czech Republic, United Kingdom, Australia, Canada, Hong Kong, Russia, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates and the United States.

Processing time

Orders are processed within 1 to 2 working days. Orders placed at the weekend or on a public holiday are processed the next working day.

Delivery times

These are estimates, not guarantees. Delivery may take longer during busy periods, or because of carrier or customs delays outside our control.

Tracking

You'll receive a tracking link by email once your order is dispatched. If you haven't received it within 5 working days, email info@senvessa.com.

Customs, duties and import charges

Orders delivered within the European Union are not subject to additional customs charges.

For deliveries outside the EU — including the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, New Zealand and the United Arab Emirates — your order may be subject to import duties, taxes or handling fees charged by the destination country. These are your responsibility and are not included in the price you pay us. Please check your local rules before ordering.

Undeliverable parcels

If a parcel is returned to us because the address was incorrect or the parcel wasn't collected, we'll contact you to arrange redelivery. Additional shipping costs may apply.

Lost or damaged parcels

If your order arrives damaged, or doesn't arrive at all, contact us at info@senvessa.com within 14 days of the expected delivery date and we'll resolve it.