Shipping policy

Last updated: 17 August 2026

Thank you for shopping with Senvessa.

Order Processing

Orders are normally processed within:

1–3 business days

Orders are not normally processed on weekends or public holidays.

During busy periods, processing may take slightly longer.

Shipping Destinations

We currently ship to:

Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Belgium, Russia, United States

If your country can be selected during checkout, shipping is currently available to that destination unless otherwise stated.

Shipping Costs

Shipping costs, if any, are shown at checkout before payment.

If you advertise free shipping, use:

Standard shipping is free to eligible destinations displayed on our website.

Estimated Delivery

Estimated delivery times:

Europe: 5–8 business days
United Kingdom: 5–8 business days
United States: 4–6 business days
Other supported destinations: 5–8 business days

These are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

EU consumer rules generally require delivery within 30 days when another delivery time has not been agreed.

Tracking

Where tracking is available, tracking information will be sent after your order has been dispatched.

Tracking information may take some time to update after shipment.

Multiple Shipments

In some situations, items within the same order may be shipped separately.

You will not be charged additional shipping fees because we decide to split a shipment unless clearly stated before purchase.

Incorrect Address

Customers are responsible for entering an accurate shipping address.

If you notice an error, contact us immediately at:

info@senvessa.com

We cannot guarantee address changes after an order has entered fulfilment.

Failed Delivery

If delivery fails because of an incorrect address, refusal of the package, or failure to collect the package, additional shipping costs may apply where legally permitted.

Lost Packages

If tracking shows unusual delays or you believe your parcel has been lost, contact us at info@senvessa.com.

We will investigate with the carrier and provide an appropriate solution.

Damaged Packages

If your order arrives damaged, photograph the package and product and contact us as soon as possible.

Customs and Import Charges

For international orders outside the applicable customs area, import taxes, customs duties, or handling charges may apply depending on destination.

Where these charges are not collected at checkout, they may be charged by local authorities or carriers.

Any mandatory disclosures and consumer rights under applicable law remain unaffected.

Contact

For shipping questions: