1. Acceptance of these terms

By accessing or using the Senvessa website (senvessa.com) and placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, and our Returns & Refunds policy. If you don't agree with any part of these terms, please don't use our site.

2. Who we are

Senvessa is an online store selling wellness and massage products, operating from Belgium. You can reach us anytime through our contact page.

3. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us. By using our site, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a binding contract.

4. Products, pricing & availability

We work hard to make sure product descriptions, images, and prices are accurate, but errors can occasionally happen. If we discover a pricing or listing error after you've placed an order, we'll contact you before proceeding and give you the option to confirm at the correct price or cancel for a full refund.

All prices are listed in euros (EUR) and include applicable taxes unless stated otherwise. We reserve the right to change prices, discontinue products, or limit order quantities at any time.

5. Orders & payment

When you place an order, you're making an offer to purchase — we confirm acceptance by email once your order is processed. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock issues.

Payment is processed securely at checkout. By providing payment details, you confirm you're authorized to use that payment method.

6. Shipping & delivery

Estimated delivery times are outlined on our Shipping Information page. Delivery estimates aren't guaranteed, and delays can occasionally happen for reasons outside our control.

7. Returns & refunds

We offer a 30-night home trial on eligible products. Full details are available on our Returns & Refunds page.

8. Intellectual property

All content on this site — including text, graphics, logos, product photography, and the Senvessa name and branding — is owned by or licensed to Senvessa and is protected by copyright and trademark law. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

9. User-submitted content

If you submit a review, comment, or other content to us, you grant Senvessa a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our business. You're responsible for making sure any content you submit is accurate and doesn't infringe on anyone else's rights.

10. Acceptable use

You agree not to use our site to: violate any law; infringe on our intellectual property or anyone else's; transmit harmful code or malware; attempt to gain unauthorized access to our systems; or interfere with the normal operation of the site.

11. Limitation of liability

To the fullest extent permitted by law, Senvessa is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Nothing in these terms limits liability that cannot be excluded under applicable law, such as liability for death or personal injury caused by negligence.

12. Governing law

These terms are governed by the laws of Belgium, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Belgium, without prejudice to any mandatory consumer protections available to you in your country of residence.

13. Changes to these terms

We may update these Terms of Service from time to time. Changes take effect once posted on this page, and the "Last updated" date above will reflect the most recent revision. Continuing to use our site after changes are posted means you accept the updated terms.

14. Contact us

Questions about these terms? Reach out through our contact page or email us directly.